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DATA PROCESSING AGREEMENT

Effective Date: April 1, 2023
Last Updated on: November 28, 2024


This Data Processing Agreement (the “DPA”) constitutes a legally binding agreement between You
and Us. You are required to read this DPA carefully as this DPA forms an integral part of the terms of
use available at https://www.drivetrain.ai/terms (the “Terms") and is applicable where We are the
Processors of Your Personal Data.

1. Definitions

Terms not specifically defined herein shall have the meaning ascribed thereto in the Terms.

In this DPA, the following terms shall have the following meanings:


1.1 “CCPA” shall mean the California Consumer Privacy Act of 2018.

1.2 “Data Protection Laws” shall mean the data protection laws of the country in
which You are established and any data protection laws applicable to You in connection
with the Terms, including but not limited to (a) laws and regulations applicable to the
GDPR, (b) in respect of the UK, the GDPR as saved into United Kingdom by virtue of
section 3 of the United Kingdom European Union (Withdrawal) Act 2018 (“UK GDPR”)
and the Data Protection Act, 2019 (c) the Swiss Federal Data Protection Act and its
implementing regulations (“Swiss DPA”) in each case, as may be amended, superseded or
replaced.


1.3 “GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection of natural persons with regard to the
Processing of personal data and on the free movement of such data and repealing Directive
95/46/EC (General Data Protection Regulation).


1.4 “Personal Data” shall mean any information relating to an identified or
identifiable natural person processed by Us as part of providing the Service(s) to You as
described in an Appendix.


1.5 “Restricted Transfer” means: (i) where the GDPR applies, a transfer of Personal
Data from the EEA to a country outside the EEA which is not subject to an adequacy
determination by the European Commission; (ii) where the UK GDPR applies, a transfer of
Personal Data from the UK to any other country which is not based on adequacy regulations
pursuant to Section 17A of the Data Protection Act 2018; and (iii) where the Swiss DPA
applies, a transfer of Personal Data to a country outside of Switzerland which is not included
on the list of adequate jurisdictions published by the Swiss Federal Data Protection and
Information Commissioner.


1.6 “Standard Contractual Clauses” or “SCCs” means (i) where the GDPR applies,
the standard contractual clauses as approved by the European Commission (Implementing
Decision (EU) 2021/914 of 04 June 2021) Implementing Decision (EU) 2021/914 of 04
June 2021) and available at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914

(“EU SCCs”); (ii) where the UK GDPR applies, the International Data Transfer Addendum to

the EU SCCs issued by the UK Information Commissioner, Version B1.0, in force from 21 March 2022

set forth as Appendix IV (“UK SCCs”) and (iii) where the Swiss DPA applies, the applicable standard
data protection clauses issued, approved or recognized by the Swiss Federal Data Protection
and Information Commissioner (the “Swiss SCCs”) (in each case, as updated, amended or
superseded from time to time).

1.7 “Sensitive Personal Information” means information that relates to an individual’s
racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union
membership, genetic data, biometric data for the purpose of uniquely identifying a natural
person, data concerning health, or data concerning a natural person's sex life or sexual
orientation. It also includes information about an individual's criminal offences or
convictions, as well as any other information deemed sensitive under applicable data
protection laws.


1.8 “Controller”, “Data Subject”, “Personal Data Breach”, “Processor” and “Process
shall have the meaning given to them in the GDPR.


2. Scope and Responsibilities


2.1 This DPA applies to Processing of Personal Data forming a part of the Customer Data.


2.2 We shall Process Personal Data only on Your behalf and at all times only in accordance
with this DPA, especially the respective Appendix. For the avoidance of doubt, We shall be
the Processor and You shall be the Controller of the Personal Data.

2.3 Within the scope of the Terms, each party shall be responsible for complying with its
respective obligations as Controller and Processor under Data Protection Laws.

3. Term and Termination


3.1 This DPA becomes effective upon You subscribing to the Service(s) by agreeing to the
Terms. It shall continue to be in full force and effect as long as We are Processing Personal
Data pursuant to the Terms and shall terminate automatically thereafter.


3.2 Where amendments are required to ensure compliance of this DPA or an Appendix with
Data Protection Laws, the Parties shall make reasonable efforts to agree on such
amendments upon Your request. Where the Parties are unable to agree upon such
amendments, either Party may terminate the Terms in accordance with the termination
procedure contained therein.


4. Processing Instructions


4.1 We will Process Personal Data in accordance with Your instructions. This DPA contains
Your initial instructions to Us. The Parties agree that You may communicate any change in
Your initial instructions to Us by way of amendment to this DPA, which shall be signed by
the Parties.


4.2 For the avoidance of doubt, any instructions that would lead to Processing outside the scope
of this DPA (e.g. because a new Processing purpose is introduced) will require a prior
agreement between the Parties.


4.3 We shall without undue delay inform You in writing if, in Our opinion, an instruction
infringes Data Protection Laws, and provide a detailed explanation of the reasons for its
opinion in writing.


5. Processor Personnel


We will restrict Our personnel from Processing Personal Data without authorization. We
will impose appropriate contractual obligations upon its personnel, including relevant
obligations regarding confidentiality, data protection and data security.


6. Disclosure to Third Parties; Data Subjects Rights


6.1 We will not disclose Personal Data to any government agency, court, or law enforcement
except with Your written consent or as necessary to comply with applicable mandatory
laws. If We are obliged to disclose Personal Data to a law enforcement agency, then We
agree to give You reasonable notice of the access request prior to granting such access, to
allow You to seek a protective order or other appropriate remedy. If such notice is legally
prohibited, We will take reasonable measures to protect the Personal Data from undue
disclosure as if it were Our own confidential information being requested and shall inform
You promptly as soon as possible if and when such legal prohibition ceases to apply.


6.2 In case You receive any request or communication from Data Subjects which relate to the
Processing of Personal Data ("Request"), We shall reasonably provide You with full
cooperation, information and assistance ("Assistance") in relation to any such Request
where instructed by You.


6.3 Where We receive a Request, We shall (i) not directly respond to such Request, (ii) forward
the Request to You within five (5) business days of identifying the Request as being related
to You and (iii) provide Assistance according to further instructions from You.


7. Technical and Organizational Measures


7.1 We shall implement and maintain appropriate technical and organizational security
measures to ensure that Personal Data is Processed according to this DPA, to provide
assistance and to protect Personal Data against a Personal Data Breach ("TOMs") as
specified in Appendix II hereto.


8. Assistance with Data Protection Impact Assessment


8.1 Where a Data Protection Impact Assessment ("DPIA") is required under applicable Data
Protection Laws for the Processing of Personal Data, We shall provide upon request to You
any information and assistance reasonably required for the DPIA including assistance for
any communication with data protection authorities, where required, unless the requested
information or assistance is not pertaining to Our obligations under this DPA.


8.2 You shall pay Us reasonable charges for providing the assistance in clause 8, to the extent
that such assistance cannot be reasonably accommodated within the normal provision of the
Service(s).


9. Information Rights and Audit


9.1 We shall, in accordance with Data Protection Laws, make available to You on request in a
timely manner such information as is necessary to demonstrate compliance by Us with Our
obligations under the Data Protection Laws.


9.2 We shall, upon reasonable notice, allow for and contribute to audits of Our Processing of
Personal Data, as well as the TOMs (including data Processing systems, policies, procedures
and records), during regular business hours and with minimal interruption to Our business
operations. Such audits shall be conducted by You, Your affiliates or an independent third
party on Your behalf (which will not be a competitor of Us) that is subject to reasonable
confidentiality obligations.


9.3 You shall pay Us reasonable costs of allowing or contributing to audits or inspections in
accordance with clause 9.2 where You wish to conduct more than one audit or inspection
every twelve (12) months. We will immediately refer to You any requests received from
national data protection authorities that relate to Our Processing of Personal Data.


9.4 We undertake to reasonably cooperate with You in Your dealings with national data
protection authorities and with any audit requests received from national data protection
authorities.


10. Personal Data Breach Notification


In respect of any Personal Data Breach (actual or reasonably suspected), We shall:


10.1 notify You of a Personal Data Breach involving Us or a subcontractor without undue delay
and it shall be Your responsibility to inform the supervisory authority of such breach within
seventy-two (72) hours of notice by Us;


10.2 provide reasonable information, cooperation and assistance to You in relation to any action
to be taken in response to a Personal Data Breach under Data Protection Laws, including
regarding any communication of the Personal Data Breach to Data Subjects and national
data protection authorities.


11. Subcontracting


11.1 You consent to Us engaging third party sub-processors as indicated in Appendix 1 to
Process Personal Data to fulfil Our obligations under the Terms provided that, We will
provide at least fifteen (15) days’ notice to Your account administrator prior to the
appointment or replacement of any sub-processor. You may object to Our appointment or
replacement of a sub-processor prior to their appointment or replacement, provided such
objection is based on reasonable grounds relating to data protection. In such an event, We
will either not appoint or replace the sub-processor or, if this is not possible, You or Us may
suspend or terminate the Service(s) (without prejudice to any fees incurred by You prior to
such suspension or termination).


11.2 Where We, with Your consent, subcontracts its obligations and rights under this DPA We
shall do so only by way of a binding written contract with the sub-processor which imposes
essentially the same obligations according to Art. 28 GDPR especially with regard to
instructions and TOMs on the sub-processor as are imposed on Us under this DPA.


11.3 Where the sub-processor fails to fulfil its data protection obligations under the
subcontracting agreement, We shall remain fully liable to You for the fulfilment of Our
obligations under this DPA and for the performance of the sub-processor's obligations.


12. International Data Transfers


12.1 The Parties agree that when the transfer of Personal Data from You to Us is a Restricted
Transfer and applicable Data Protection Laws require that appropriate safeguards are put in
place, such transfer shall be subject to the appropriate Standard Contractual Clauses, which
shall be deemed incorporated into and form part of this DPA as follows:

 a. In relation to transfers of Personal Data originating from the EEA and subject to the
GDPR, the EU SCCs shall apply, completed as follows:
  i. Module 2 (Controller to Processor) shall apply where You are a Controller and We are a Processor;
  ii. in Clause 7, the optional docking clause will apply;
  iii. in Clause 11, the optional language will not apply;
  iv. in Clause 17, Option 1 will apply, and the EU SCCs will be governed by Irish law;
  v. in Clause 18(b), disputes shall be resolved before the courts of Ireland;
  vi. Annex I of the EU SCCs shall be deemed completed with the information set out in Appendix I to this DPA;
  vii. Annex II of the EU SCCs shall be deemed completed with the information set out in Appendix II to this DPA; and
  viii. Annex III of the EU SCCs shall be deemed completed with the information set out in Appendix III to this DPA

b. In relation to transfers of Personal Data originating Switzerland and subject to the Swiss DPA,

the EU SCCs as implemented under sub-paragraph (a) above will apply with the following

modifications and constitute the Swiss SCCs:
  i. references to Regulation (EU) 2016/679; shall be interpreted as references to the Swiss DPA;
  ii. references to specific Articles of Regulation (EU) 2016/679; shall be replaced
with the equivalent section of the Swiss DPA;
  iii. references to “EU”, “Union”, “Member State”, and “Member State law” shall
be replaced with references to “Switzerland” or “Swiss law”;
  iv. the term “member state” shall not be interpreted in such a way as to exclude
data subjects in Switzerland from the possibility of suing for their rights in their
place of habitual residence (i.e., Switzerland);
  v. Clause 13(a) and Part C of Annex I are not used and the “competent
supervisory” is the Swiss Federal Data Protection Information Commissioner;
  vi. references to the “competent supervisory authority” and “competent courts”
shall be replaced with references to the “Swiss Federal Data Protection
Information Commissioner” and “applicable courts of Switzerland”;
  vii. in Clause 17, the Standard Contractual Clauses shall be governed by the laws of
Switzerland; and
  viii. Clause 18(b) shall state that disputes shall be resolved before the applicable
courts of Switzerland.
  ix. Annex I of the Swiss SCCs shall be deemed completed with the information set
out in Appendix I to this DPA;
  x. Annex II of the Swiss SCCs shall be deemed completed with the information
set out in Appendix II to this DPA; and
  xi. Annex III of the Swiss SCCs shall be deemed completed with the information
set out in Appendix III to this DPA

c. In relation to transfers of Personal Data originating from the UK and subject to the UK
GDPR, the UK SCCs shall apply.

12.2 For the purposes of descriptions in the SCCs, You agree that You are the “data exporter”
and We are the “data importer”.

12.3 The Parties agree that if the Standard Contractual Clauses are replaced, amended or no
longer recognized as valid under Data Protection Laws, or if a Supervisory Authority and/or
Data Protection Laws requires the adoption of an alternative transfer solution, the data
exporter and data importer will: (i) promptly take such steps requested including putting an
alternative transfer mechanism in place to ensure the processing continues to comply with
Data Protection Laws; or (ii) cease the transfer of Personal Data and at the data exporter’s
option, delete or return the Personal Data to the data exporter.


13. Deletion or Return of Personal Data


Upon termination of Your Account, We may delete all Customer Data, including Personal
Data in accordance with the procedure set forth in the Terms. This requirement shall not
apply to the extent that We are permitted by applicable law to retain some or all of the
Personal Data, in which event We shall isolate and protect the Personal Data from any
further processing except to the extent as required by such law.


14. CCPA Undertaking


You acknowledge and agree that You are the Business and We are the Service Provider with
respect to any Personal Information of Consumers (as those terms are understood under the
CCPA) forming part of Your Data. We will not sell, retain, use, or disclose Personal
Information of Consumers that We processes on Your behalf when providing the Service(s)
under the Terms for any purpose other than for the specific purpose of providing the
Service(s) in accordance with the Terms and as part of the direct relationship between Us
and You. We certify that We understand the restrictions in this clause 14 and will comply
with such restrictions.


15. Miscellaneous


15.1 In case of any conflict, the provisions of this DPA shall take precedence over the Terms or
provisions of any other agreement with Us. In case of any conflict between the DPA and the
SCCs, the SCCs shall take precedence over the provisions of the rest of the DPA.


15.2 No Party shall receive any remuneration for performing its obligations under this DPA
except as explicitly set out herein or in another agreement.


15.3 Where this DPA requires a “written notice” such notice can also be communicated per email
to the other Party. Notices shall be sent to the contact persons set out in Appendix 1.


15.4 Any supplementary agreements or amendments to this DPA must be made in writing and
signed by both Parties.


15.5 Should individual provisions of this DPA become void, invalid or non-viable, this shall not
affect the validity of the remaining conditions of this DPA.

The following Appendices forms an integral part of this DPA:

Appendix I 

A. LIST OF PARTIES UNDER THE SCCS


Data exporter(s):
The Data Exporter is the entity that has subscribed to the Terms and their
contact details are as provided by them while subscribing to the Terms. 


Signature & Date: By entering into the Agreement, Data Exporter is deemed to have signed
these SCCs incorporated herein, including their Annexes, as of the Effective Date of the
Agreement.


Role: Controller

Data importer(s):


Name : Drivetrain AI, Inc.

Address : 919 N Market Street, Suite # 950, Wilmington, DE 19801, USA

 

Contact person’s name, position and contact details :

Name: Alok Goel

Email: alokg@drivetrain.ai

Activities relevant to the data transferred under these Clauses : As specified in Part B.

Signature and data : By entering into the Agreement, Data Importer is deemed to have signed these SCCs incorporated herein, including their Annexes, as of the Effective Date of the Agreement.

Role (Controller / Processor) : Processor

Data importer's data protection officer:


Name and contact information for the Processor's data protection officer in terms of the General Data Protection Regulation (GDPR) is

Rickert Rechtsanwaltsgesellschaft m.b.H.

(hereinafter: Law Firm)

Colmantstraße 15, 53115 Bonn, Germany

Email: art-27-rep-drivetrain@rickert.law

Phone: +49 (0)228 74 898 0

Fax: +49 (0)228 74 898 66

Our data protection officer can also be contacted by email at datenschutz@rickert.net or postal mail under the above address with the reference “Data Protection Officer”.

B. DESCRIPTION OF TRANSFER 


Categories of data subjects whose personal data is transferred


Unless provided otherwise by the data exporter, transferred Personal Data relates to the following
categories of Data Subjects: employees, contractors, business partners or other individuals having
Personal Data stored, transmitted to, made available to, accessed or otherwise processed by the
data importer.


Categories of personal data transferred 


The transferred Personal Data concerns the following categories of data:


Customer determines the categories of data and/or data fields which could be transferred per Our
Service(s) as stated in the relevant Agreement. The transferred Personal Data typically relates to
the following categories of data: name, phone numbers, e-mail address, address data, system
access / usage / authorization data, company name, contract data, invoice data, plus any
application-specific data transferred by authorised personnel.


Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take
into consideration the nature of the data and the risks involved, such as for instance strict
purpose limitation, access restrictions (including access only for staff having followed specialised
training), keeping a record of access to the data, restrictions for onward transfers or additional
security measures.


No Sensitive Personal Information transferred. The data exporter shall not disclose (and shall not
permit any individual to disclose) any Sensitive Personal Data to the data importer for processing.


The frequency of the transfer (e.g., whether the data is transferred on a one-off or continuous
basis)


Data is transferred on a continuous basis


Nature of the processing


Collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval,
consultation, use, disclosure by transmission, dissemination or otherwise making available,
alignment or combination, restriction, erasure or destruction of data (whether or not by automated
means).


Purpose(s) of the data transfer and further processing


Personal Data is transferred in the course of access and use of the data exporter’s Service(s) so
that the data importer may provide, support, maintain and improve the Service(s).


The data importer may further transfer personal data to third-party service providers that host and
maintain the data importer’s applications, backup, storage, payment processing, analytics and
other services as specified in the section on sub-processors below. These third-party service
providers may have access to or process personal data for the purpose of providing these services
to the data importer. 


The period for which the personal data will be retained, or, if that is not possible, the criteria
used to determine that period


Upon termination or expiry of the Terms, We shall delete all Customer Data including Personal
Data in accordance with the procedure contained in the Terms. This requirement shall not apply
to the extent that We are required by applicable law to retain some or all of the Personal Data, in
which event We shall isolate and protect the Personal Data from any further processing except to
the extent required by such law.


For transfers to (sub-) processors, also specify subject matter, nature and duration of the
processing 

Name of Sub-processor
Purpose*
Locations where the data will be processed
Google Cloud
(1600 Amphitheatre Parkway, Mountain View, CA)
Storage of Data
USA
Amazon Web Services
(410 Terry Avenue North Seattle, WA 98109 United States)
Computation of Data
USA
Fivetran Inc
(405 14th Street Suite 1100 Oakland, CA 94612, United States)
Data Transfer
USA
Talend SA
(400 South El Camino Real, Suite 1400 San Mateo, California 94402 United States)
Data Transfer
USA
Merge
(Two Embarcadero Center WeWork Fl 8, San Francisco, California, 94111, United States)
Data Transfer
USA
Hotglue
(99 M St SE, 8th Floor, Washington, DC 20003, United States)
Data Transfer
USA

C. COMPETENT SUPERVISORY AUTHORITY 


In respect of the SCCs:

Module 2: Transfer Controller to Processor


Where Customer is the data exporter, the supervisory authority shall be the competent supervisory
authority that has supervision over the Customer in accordance with Clause 13 of the SCCs.


Appendix II – Technical and Organisational Security Measures

We have implemented and shall maintain a security program in accordance with industry
standards. We have implemented and will maintain appropriate TOMS to protect Service Data
from a Personal Data Breach. Reach out to us at security@drivetrain.ai for our security policy
document.

Appendix III – List of Sub-processors

As set out in Part B to Appendix I.

Appendix IV: UK SCCs

This UK SCCs shall stand included as an addendum to the EU SCCs set implemented under Clause
12.1 (a) of this DPA.


Part 1: Tables


For data transfers from the United Kingdom that are subject to the UK SCCs, the UK SCCs will be
deemed entered into (and incorporated into this Data Processing Addendum by this reference) and
completed as follows:


(a) In Table 1 of the UK SCCs, the Parties’ details and key contact information shall be as set
forth in Schedule A.A.


(b) In Table 2 of the UK SCCs, information about the version of the Approved EU SCCs,
modules and selected clauses which this UK SCC is appended to shall be as set forth in Clauses 11.1
and 12.1(a)(i), (ii), (iii), (iv) of this DPA.


(c) In Table 3 of the UK SCCs:
 i Annex 1A: List of Parties: Parties are as set forth in Appendix I.A.
 ii Annex 1B: Description of Transfer: Description of Transfer is as set forth in Appendix I.B.
 iii Annex II: Technical and organisational measures including technical and organisational
measures to ensure the security of the data: TOMs are as set forth in Appendix II.
 iv Annex III: List of Sub processors: Sub processors are as set forth in Appendix I.B.


(d) In Table 4 of the UK SCCs, both the data importer and the data exporter may end the UK
SCCs in accordance with the terms of the UK SCCs.


Part 2: Mandatory Clauses

Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the
ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2
February 2022, as it is revised under Section ‎‎18 of those Mandatory Clauses.

Information we collect
We collect information, including personal information, in various ways when you use our Site, Applications, and Services. As used in this statement, “personal information” means any information which, either alone or in combination with other information, identifies you as an individual, such as your name, mailing address, and email address.

Information you provide us: We collect information, including personal information, you provide us voluntarily. For example:
  • Information you enter to create an account to access the Services (“Account”) such as your first and last name, email address, and password or otherwise similar information which you may enter into forms or surveys on our Site.
  • Information you enter while using your Account, including postal address, phone number, fax number, company name and credit card payment information.
Information collected: We may collect the following information (but not limited to)
  • Site behavioural Information
  • Operating system (“OS”) running on your device
  • Internet protocol address (“IP Address”) (we may use this to obtain your geolocation, domain name or carrier network)
  • Access times
  • Browser type
  • Website you visited before our site and page load times
  • We also collect information about how you use our Site,Applications and Services, including the elements you have interacted with, meta data and other details about these elements, clicks, change states and other user actions.
  • Browser Local Storage: We also store data locally on your device to enhance the user experience on our Site. The Company uses cookies and similar technologies for several purposes, including Sign-In and Authentication. At the time of sign in to the Site using your username and password, we store an encrypted cookie on your device. This cookie allows you to move from page to page within the Site without having to sign in again on each page. You can also save your sign-in information so you do not have to sign in each time you return to the site.
Access and control of the information we collect: We use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones.
• Facilitate the creation of and securing of your Account on our network
• Improve our Services, Applications, Site and how we operate our business
• Understand and enhance your experience using our Site, products and Services
• Provide and deliver products and services you request
• Respond to your comments or questions
• Send you related information, including timely notifications and alerts such as invoices and support related messages
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity
• Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service, as described under Profiling below
De-identified data: We may create de-identified data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this de-identified data for analytical purposes and to improve our Services. We may use de-identified data for any purpose and disclose de-identified data to third parties for analytical and business purposes.
Profiling: When you interact with our Site by completing a form (such as a request for us to contact you, request for information on pricing, or downloading content) we will collect your personal information and analyse your information to build individual profiles. We use third-party tools to help us build the profile by providing firmographics: company size and industry for example. These profiles will be used to help us predict future interest in our Services.
Sharing of information: We do not share your personal information with third parties without your consent other than
  • To provide products or services you've requested, with your permission. List of third-party services we use include,
    Google Cloud Platform - Cloud Services Provider
    Amazon Web Services - Cloud Services Provider
    GSuite - Productivity and Collaboration
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
  • If Company is acquired. Analytics Product With respect to our Services, Company collects information under the direction of its Customers (the data controller) and has no direct relationship with the individuals whose personal information it processes. The processing of data sent from our Customers is governed by our Terms of Use, Data Processing Addendum, or any other agreement agreed to and signed by the Company with our Customers. If you are an end-user or customer to one of our Customers, we urge you to contact the Customer that you interact with directly for any information that you seek about your data or usage of your information by the Customer. Company acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his or her query to our Customer who will then provide instructions to the Company, if necessary. If requested to remove data, we will honour the request accordingly within a reasonable timeframe. We will retain personal information of any user, if any, pursuant to our retention policy and will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our Privacy Policy agreements.
Personal Information Security: Company maintains commercially reasonable administrative, technical, and physical safeguards to help protect your personal information in an effort to prevent loss, misuse, and unauthorised access, disclosure, alteration and destruction. We encourage you to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services, including not using the same passwords for the Services that you use with other accounts. If you have any questions about the security of your personal information, you can contact us at security@drivetrain.ai
Children: We do not intentionally gather personal information from visitors who are under the age of 16 in the US. If we learn that a child under 16 in the US submits personal information to the Company, we will delete the information as soon as possible. If you believe that we might have any personal information from a child under 16, please contact us at: compliance@drivetrain.ai
Your Rights with Respect to Your Information: You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Accordingly, Company recognises and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:
  • Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
  • Right to Correction. This is your right to request correction of your personal information.
  • Right to Erasure. This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession (also known as the “Right to be forgotten”). However, if applicable law requires us to comply with your request to delete your information, fulfilment of your request may prevent you from using Company services and may result in closing your account.
  • Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
  • Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed
  • Right to Object. This is your right, in certain situations, to object to how or why your personal information is processed.
  • Right to Portability. This is your right to receive the personal information we have about you and the right to transmit it to another party.
  • Right to not be subject to Automated Decision-Making. This is your right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for the performance of any contract between you and us, is allowed by applicable European law, or is based on your explicit consent. Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at privacy@drivetrain.ai
Deleted Data when you cancel your account: We'll attempt to delete all data and that nothing is stored on our servers past 30 days. Anything you delete on your account while it's active will also be purged within 30 days.
Location of Site and Data: This Site is currently operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
Changes & Questions
Company may update this policy periodically and we’ll undertake reasonable efforts to notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. Please get in touch at privacy@drivetrain.ai for any further information